- Huge Capacity P2001 owns 2000Wh being capable of providing sufficient power in any power outage situations.
- Constant 2000W Output Easily powering any high-wattage home appliances and devices (air conditioners, microwave, fridge, electric saw, electric drill and etc), P2001 even can surge up to 4000W.
- Super Fast Recharge You can charge P2001 by standard wall outlet, solar panels, car port or other power generators. Charing P2001 from 0 - 100% just takes you 1.5 hours by an input of 1500W power.
- Solar power storage Solution P2001 is compatible with any solar panels (12-48V, MAX 500W) on the market.
- UPS The Uninterruptible Power Supply (UPS) is built to shield your sensitive and valuable electrical devices.
Pre-sale Service Contact
Please contact us cc@oukitel.cc, if have any question.
Global insurance
Products from Oukitel always promise to give customers excellence in quality, durability, safety. Moreover, your entire Oukitel purchase process has been protected and secured by our insurance.
After-sale Service
30-Day Money-Back Guarantee for Any Reason
Products may be returned for a full refund for any reason within 30 days of the date of placing an order on oukitel.com. Once the returned item arrives back in Oukitel’s warehouse for inspection, the refund process will begin.
Returns must include all accessories
Items must include original packaging
Returns may be rejected if items do not meet the above requirements.
Please Follow the 3 steps to process your return
◆ Step 1:
Register your order in our return center: https://oukitel.com/pages/claim-warranty
◆ Step 2:
Our Support Team will determine whether your order is eligible. After confirming that your order is eligible, they will give you a Return Material Authorization (RMA) number and provide you with a prepaid return shipping label (label to be determined by the support team). They will also provide instructions on how to properly package the product to return it safely. This is incredibly important. Do not ship the product until you have received the proper safety directions on how to ship the product. You must clearly mark the RMA number on the package and include your proof of purchase date with the product.
◆ Step 3:
Oukitel service team will process your return or warranty according to the return or warranty policy.
Please DO NOT return the items without the RMA confirmation from the Oukitel Customer Service Team.
For return without confirmation, the refund or replacement may not be processed.
Refund
After you returned the prodcut to our warehouse, we'll issue the refund within 14 business days, you'll be notified with an email once your order is refunded.
If you don't receive the refund after 14 business days, please contact us via cc@oukitel.cc.
Return Shipping Cost
Returns must include all accessories
Items must include original packaging
If items meet the above requirements, and the consumer is not required to bear the shipping fee for this reason.
Cancellation
Customers can request a full refund within 24 hours after placing an order on oukitel.com. Orders purchased after 30 days could not be canceled.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
24 Months Warranty
We provide 24 Months warranty for purchases on oukitel.com.
Please Follow the 4 steps to claim your warranty.
Step 1
Claim your warranty on oukitel.com : https://oukitel.com/pages/claim-warranty
(Find Your Product's Serial Number : https://oukitel.com/pages/serialnumber)
Step 2
Contact Oukitel Customer Service Team at cc@oukitel.cc.
Attach a short video to show the issues.
Step 3
While the Customer Service Representative processes the claim, you will receive a Return Material Authorization (RMA) form.
If your item is eligible for Oukitel Warranty Policy, you will received a prepaid shipping label*. Please follow the instructions on how to properly package and return the item safely. Please follow the instructions above before you ship out the products.
*Please note that we can only provide prepaid return shipping labels for return packages in the U.S. and Japen. For return in other countries and areas, please contact our Customer Service Team at cc@oukitel.cc for more details.
**Instruction on how to properly package and return the item safely.
Step 4
Oukitel will proceed with replacement 15 business days* after confirming that the defective item is received at our warehouse. The final resolution is subject to the availability of the replacement items.
*Please note that we can only provide prepaid return shipping labels for return packages in the U.S. and Japen. For return in other countries and areas, please contact our Customer Service Team at cc@oukitel.cc for more details.
*Please note that delivery is subject to changes caused by force majeure.
